FAQ’s

Q1: What is Bagolica?
A: Bagolica is an online store specializing in handbags and accessories, serving customers across the United States.

Q2: Where is Bagolica located?
A: Our business address is 3701 Moon St NE, Albuquerque, New Mexico 87111, United States.

Q3: What are your business hours?
A: We operate Monday to Saturday from 9:00 AM to 5:00 PM (GMT -07:00).

Q4: How can I contact customer support?
A: You can email us at support@bagolica.com during business hours.

Q5: How long does order processing take?
A: Orders are processed within 1 business day after payment confirmation.

Q6: What is your daily order cut-off time?
A: Our daily cut-off time is 5:00 PM (GMT -07:00).

Q7: What is the total delivery time?
A: Total estimated delivery time is 3 business days, including 1 day processing and 2 days transit.

Q8: What is the transit time after processing?
A: Transit time is approximately 2 business days.

Q9: How much is shipping?
A: We charge a flat shipping rate of 25 USD per order.

Q10: Which carriers do you use?
A: We use FedEx, USPS, UPS, and DHL depending on destination and package requirements.

Q11: Do you ship internationally?
A: Currently, we ship within the United States only.

Q12: Will I receive tracking information?
A: Yes, tracking details are provided once your order ships.

Q13: Can I cancel my order?
A: Orders may be canceled before they are shipped.

Q14: What is your return window?
A: Returns must be requested within 14 days of delivery.

Q15: How long does it take to receive a refund?
A: Approved refunds are processed within 7 business days after inspection.

Q16: How will I receive my refund?
A: Refunds are issued to the original payment method.

Q17: Is there a restocking fee?
A: No, we do not charge any restocking fees.

Q18: Who pays for return shipping?
A: If the return is due to our mistake, we cover shipping. If it is due to customer preference, the customer covers shipping.

Q19: Who is responsible for the return label?
A: Customers are responsible for arranging the return label unless the return is due to our error.

Q20: Can I return an item if I changed my mind?
A: Yes, within 14 days, provided the item meets return eligibility conditions.

Q21: What condition must items be in to qualify for return?
A: Items must be unused, in original condition, and include original packaging and tags.

Q22: Can I return a used handbag?
A: No, used or worn items are not eligible for return.

Q23: Are sale items refundable?
A: Final sale items are not eligible for return unless defective.

Q24: What if I receive a damaged item?
A: Contact us within 48 hours and provide photos for review.

Q25: What if I receive the wrong item?
A: Contact support immediately and we will arrange a replacement or return.

Q26: Do you offer exchanges?
A: We do not offer direct exchanges. You may return the item and place a new order.

Q27: What payment methods do you accept?
A: We accept major credit and debit cards and secure digital payment methods available at checkout.

Q28: Is my payment information secure?
A: Yes, all transactions are processed through secure encrypted payment gateways.

Q29: In which currency are transactions processed?
A: All transactions are processed in USD.

Q30: Do you charge sales tax?
A: Sales tax is applied based on applicable state regulations.

Q31: What happens if my payment fails?
A: If payment authorization fails, your order will not be processed.

Q32: Can I modify my order after placing it?
A: Order modifications are possible only before shipment.

Q33: What happens if I provide an incorrect address?
A: Customers are responsible for providing accurate shipping information. Delays due to incorrect details are not our responsibility.

Q34: What if my order is delayed?
A: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Q35: How do I initiate a return?
A: Contact support@bagolica.com with your order number and reason for return.

Q36: How long does it take to inspect a returned item?
A: Inspection is completed upon receipt, and refunds are processed within 7 business days.

Q37: Can I return a product without original packaging?
A: No, original packaging and tags are required.

Q38: What if my return does not meet eligibility requirements?
A: The return may be rejected or sent back to you at your expense.

Q39: Do you store my credit card information?
A: No, we do not store full payment card details.

Q40: Do you share my personal information?
A: We do not sell or rent personal information to third parties.

Q41: How is my data protected?
A: We implement security measures to protect customer data against unauthorized access.

Q42: Can I request deletion of my personal data?
A: Yes, you may contact us to request data removal where applicable.

Q43: Are product colors guaranteed to match exactly?
A: Slight color variations may occur due to screen differences.

Q44: Do you guarantee product availability?
A: Product availability may change without notice.

Q45: Can Bagolica cancel my order?
A: We reserve the right to cancel orders due to pricing errors, fraud suspicion, or stock issues.

Q46: What laws govern your terms?
A: Our terms are governed by the laws of the United States and the State of New Mexico.

Q47: What if I have a payment dispute?
A: We encourage customers to contact us before initiating chargebacks.

Q48: Do you update your policies?
A: Yes, policies may be updated from time to time and posted on our website.

Q49: Can I visit your physical address?
A: The listed address is for business correspondence and authorized returns only.

Q50: Why choose Bagolica?
A: Bagolica offers modern, reliable, and stylish handbags with clear policies and dependable customer support.